Refund policy
Effective Date: 01 January 2025
At Bleeves®, we take pride in delivering high-quality wearable blankets. While all sales are final, we understand that issues may arise, and we’re happy to assist you with refunds, returns, or exchanges under certain conditions. Please review our policy below.
📌 Eligibility for Refunds & Returns
We only accept refunds and returns under the following conditions:
✅ Defective or Damaged Items – If you receive an item with a manufacturing defect or damage during shipping, we will replace it at no extra cost.
✅ Incorrect Item Received – If we sent the wrong product, variant, or color, we will send you the correct item.
✅ Personalization Errors (Our Mistake) – If we embroidered the wrong name or design due to our error, we will replace the item.
📌 Personalized orders (with custom embroidery) cannot be returned or refunded unless we made an error on our part.
⛔ Non-Refundable & Non-Returnable Items
❌ Change of Mind – We do not accept returns or refunds for personal preference.
❌ Used or Washed Items – Items must be returned in unused, unwashed, and original condition.
❌ Incorrect Personalization Details Provided by Customer – We are not responsible for spelling mistakes in embroidered names if the details were submitted incorrectly by the customer.
❌ Items Purchased on Final Sale – Clearance or promotional items are final sale and not eligible for return or refund.
📍 How to Request a Refund or Return
1️⃣ Contact Us – Email sales@bleeves.com or Viber +63 (917) 187 1852 within 7 days of receiving your order.
2️⃣ Provide Proof – Attach clear photos/videos of the item’s defect or issue.
3️⃣ Approval & Return Instructions – If your request is approved, we will provide return shipping details.
📌 Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
💰 Refund Processing
- Refunds will be issued only after we receive and inspect the returned item.
- Once approved, refunds will be processed via:
✅ Original Payment Method (Credit Card, GCash, Bank Transfer) – Processing time may take 5-10 business days.
✅ Store Credit or Exchange – If you prefer, we can offer store credit for future purchases. - Cash on Delivery (COD) Orders: Refunds for COD payments will be issued via GCash or Bank Transfer—we do not send cash refunds.
📌 Refunds DO NOT include shipping fees unless the return is due to our mistake.
📦 Return Shipping Guidelines
✔ Items must be returned in their original packaging, unworn, unwashed, and with tags intact.
✔ Customers are responsible for return shipping fees unless the return is due to a Bleeves® error.
✔ We recommend using a trackable shipping method to ensure safe returns.
📌 Bleeves® is not responsible for lost return packages.
🚀 Need Assistance?
For refund and return inquiries, reach out to our team:
📧 Email: sales@bleeves.com
📱 Mobile/Viber: +63 (917) 187 1852
📞 Landline: +63 (2) 7255 4298